What to Consider When Hiring a Quality Manager

What to Consider When Hiring a Quality Manager

Quality management and performance improvement initiatives, especially in the current value-based environment, are a critical feature of the healthcare landscape. The main functions of a quality manager are: to comply with best practices, reduce costs, gain a competitive advantage, and maintain high-quality standards. Organizations essentially have two options when it comes to quality management:

  • Hiring quality management consultants (outsourcing)
  • Hiring an in-house quality manager

Which is a better option? Before answering that, one must address the differences in the working abilities of an in-house quality manager vs a contract based quality consultant.

In-house Quality Manager

Outsourced Quality Management Services

●      Costly to keep on payroll and to provide benefits that permanent employees receive

●      Monetary investment = unquestioned obedience and loyalty to your company

●      Easily accept work outside regular job responsibilities

●      Hired at entry level and groomed for managerial tasks

●      Grow with company culture

●      Can be held accountable for consequences of decisions and will work more prudently due to this

●      Due to unannounced situations that call for quick decisions, a full-time on-site presence is a plus

●      Organizational insurances typically cover liability expenses incurred by full-time employees

●      May be invasive to company culture

●      Individual insurance may not be adequate to cover liability expenses

●      Financially beneficial for small to midsize organizations

●      Independent objectivity (unquestioned obedience can be biased)

●      Organization’s objectives are met when potential manipulations are kept at bay

●      Effort focused on precisely delivering results and identifying issues at an early stage

●      Seasoned consultants possess entrepreneurialism and risk handling skills to survive

●      Reconnect bureaucratic organizations with entrepreneurism within company culture

●      Can bring unique changes and new perspectives with their natural detachment

●      Can easily point out issues in faulty company procedures and inadequate training

●      Highly accountable for their actions as they heavily rely on endorsements from their clients

●      Can bring flexible and tailored training for many levels

●      Come with flexibility of pre-decided contracts


It is important to note that some companies look to outsource portions of quality management if not outsourcing completely, and some hire a consultant and take advantage of seasoned professionals expertise. In conclusion, there are many different options an organization can choose, but hiring professionals should keep the above differences in mind when making these decisions and be open to switching options if the desired results are not being achieved.

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